The Knowledge Process Outsourcing (KPO) Division at ICRA Online provides financial and analytical services and support to clients in the areas of Data Extraction, Aggregation, Electronic Conversion of Financial Statements, Validation and Analysis, Accounting and Finance, Research and Analytics. This forms a vital input for the Decision Support System for our clients and complements their customer-delivery capabilities. In all our services, strict emphasis is placed on process quality (IT-enabled) and data security (ISO 27001 certified).

Ensuring data security for our clients is an imperative for us. We have implemented a robust system of security controls in the area of data security and are ISO 27001 certified across all our outsourcing processes. We have invested significantly in developing a strong IT backbone and software applications for improving the productivity of our processes.

We have set up a high level of network security, using a combination of Intrusion Detection and Prevention System in our router and the necessary firewall and devices for Gateway Level Security Appliance. Improvement in reliability by eliminating data loss risks of client-specific critical applications and databases has been implemented by incorporating the necessary technical features in our high-end servers. Delivery protocol (of deliverables) is established with each client through customized and secure transmission mechanisms. We have also implemented Disaster Recovery and Business Continuity measures, and are in the continuous process of refining them.