ICRON is committed to become the preferred provider of outsourced services for data, research, and analytics by way of:

Promoting a culture of respect, ownership, and accountability towards customers, employees, external providers and other stakeholders
Complying with all applicable statutory and legal requirements
Continually improving system and processes for maintaining and enhancing product and service quality
Enhancing customer satisfaction by meeting and exceeding expectations
Exploring opportunities for business growth
Identifying and controlling risks that could adversely affect quality, assets, existence, sustenance, and security
Protecting the confidentiality, integrity, and availability of necessary data and information
Adopting best practices to establish, provide, and maintain a secure environment to protect the information security of assets against threats, and integrating the same into business processes
Encouraging active involvement of all personnel including employees and associated personnel in overall improvement and innovation

The policy framework is periodically reviewed against changing internal and external issues, and needs and expectations of interested parties. On the basis of the policy framework, ICRON has established objectives that are monitored and reviewed periodically for adequacy and suitability.

Process performance is evaluated against objectives and internal targets for continual improvement and effectiveness of the management system.